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How it works?

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Browse the Gift Selection - Check out our current lineup and pick what you want.

Reserve Your Order - Fill out the order form and that's it-your order's locked in.

Quick Check - We'll do a simple 21+ ID check when we arrive.

Meet & Pay - We deliver straight to you. Pay cash or card right upon delivery via Square.

Put a flame to your Frosty Treats. 🔥

 

FAQ:

 

1. Q: Where do you deliver? What's your delivery range?

A: The Trichome Company serves: Roanoke/Vinton/Salem and other surrounding areas.

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  • ​​same-day delivery for Roanoke/Vinton/Salem.

  • If you are over 15 Min’s from our distribution center a $5 delivery fee shall be added to your order total. 

  • Outside these areas — Delivery may be available with a minimum order/Higher Delivery Fee.

  • Not sure if you're in range? - Just shoot us a message, we'll confirm and work with you.

 

2. Q: Do I need to buy Gift Credit first, then shop?

A: No. Pick out your gifts first and complete our secure order form. The invoice reflects the Gift Credit tied to your selection.

 

3. Q: Why does my invoice say "Merch Pack" or "Gift Credit"?

A: It’s how we word things to stay legal and compliant so we can provide you exactly what you want.

 

4. Q: What if I don’t pay my invoice?

A: No payment = No Delivery. If a products leave out possession without payment, it is treated as theft and will lead to revoked membership and legal action/collections.

 

5. Q: Do you guys ship?

A: Not at the moment. Right now we are a delivery service only. We are working on it however.

 

6. Q: How do I pay?

A: All payments are processed through Square, pay with card or cash upon delivery.

 

7. Q: What ID do I need to show?

A: You must be 21+ with a valid government-issued photo ID at delivery.

 

8. Q: Do you guys offer exchanges or returns?

A: Out products are consumable, and all sales are final. If there’s an issue contact us within 1 hour of receiving your delivery.

 

9. Q: What is the Frost Chamber?

A: Our loyalty program with exclusive deals, drops, bonuses, GC Perks and more. Your first purchase with Sealed & Lit automatically signs up your email to be a Frost Chamber member. To opt out contact a sales rep.

 

10. Q: Can you order without being part of the Frost Chamber?

A: A membership isn’t required, however members get exclusive perks.

 

11. Q: How can I contact The Trichome Company?

A: You can contact us on any of our Social Media. Snapchat And Instagram are preferred and usually the quickest.

 

12. Q: What are your business hours?

 

Monday: 10:00 AM - 10:00 PM

Tuesday: 10:00 AM - 10:00 PM

Wednesday: 10:00 AM - 10:00 PM

Thursday: 10:00 AM - 10:00 PM

Friday: 10:00 AM - 10:00 PM

Saturday: 10:00 AM - 12:00 AM

Sunday: 10:00 AM - 12:00 AM

- You can contact us 24:7. If you would like to place an order after hours please contact us before doing so.

Otherwise your order may not be fulfilled until the next day or canceled.

 

 

Terms & Conditions

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  • Payment First: All Invoices must be paid before or at the time of delivery arrival.

  • Nonpayment: Treated as theft; will be pursued legally.

  • Ownership: Gifts remain The Trichome Company’s products until payment is confirmed.

  • Gift Credits: All Orders are noted as a Gift Credit Purchase, At deliver you will receive both your merch pack and Gift.

  • Final Sale: issues must be reported within 1 hour of delivery; after that, sales are final.

  • Age Check: 21+ with a valid government-issued ID at delivery.

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